Magical Truthsaying Bastard Shadesong (shadesong) wrote,
Magical Truthsaying Bastard Shadesong
shadesong

Stabby 'song is stabby

Got home from a wonderful massage to an uh-oh voicemail from the pharmacy: "Your doctor won't refill your prescription without an appointment."

I call back. "Um, hi. Which prescription? There were six in that batch."
Pharmacist: "Let's see. These were all fine - Toprol,Robaxin,Lyrica,Lunesta, and Allegra."
Me: "So it's the Celebrex."
Her: "Um. Yeah."
Me: "Okay.I'll call the doctor. ...hey, can you check the Lunesta for me, see how many are there?"
Her: "Ten."
Me: "Prior authorization was faxed to the insurance company last week - can you double-check?"
Her: *double-checks* "Yeah, sorry - ten."
Me: *begins to stress out* "Thank you."

Me: *calls rheumatologist, gets busy signal*

Me: "Hi, insurance company - neuro faxed you prior auth last week."
Insurance company: "We don't have anything."
Me: *pause* "Okay. I am on my last pill, and I'll be significantly unwell if I don't get the refill. How can we expedite this?"
Her: "Have them fax it to me directly."
Me: "Thank you."

Me: *calls rheumatologist, gets busy signal*

Me: "Hi, neuro - insurance company never got prior auth."
Neuro receptionist: "Okay, leave a message on this voicemail and she'll send it."
Me: *pause* "Okay. I am on my last pill, and I'll be significantly unwell if I don't get the refill. How can we expedite this?"
Her:"Oooh. Even if we get it in today, they can't authorize that quickly. I'll leave some samples at the desk for you."
Me:"Thank you."

Me: "Hi, rheumatologist. I called you on Monday, and you said you didn't call prescriptions in anymore, that the pharmacy should fax you something. They did that. You told them you wouldn't refill the prescription. So... what's up with that?"
Rheum receptionist: "You missed your last appointment. We told you last time. Can only give you a one-month supply."
Me: "Um. No I didn't."
Her: "Yes you did."
Me: "I was just there." *checks calendar* "April 3."
Her: "You didn't show up."
Me: "Yes. I. Did."
Her: "You didn't."
Me: *deep breath* "How do we resolve this?"
Her: "You need to make an appointment, and then we can give you a one-month supply."
Me: "Why only one month?"
Her: "Because that's what we can give you."
Me: "You give a six-month supply on everything else."
Her: "You missed your last appointment. You need to make an appointment, and then we can give you a one-month supply."
Me: *deep breath* "O-kay."
Her:...
Me: ...
Her:...
Me: "...well? Can I make an appointment?"
Her: *makes an appointment*
Me: "And will you now call in that prescription?"
Her: *noncommittal noise*

AAGH.

Things I did not say:"You're lying" and "Can I please talk to someone smarter?"

So. Where things stand: I have a voicemail in at the neuro to fax to the ins. co. re: Lunesta. On last pill. Must get to office tomorrow for samples. Like I didn't have enough to do. Idiot at rheumatologist's office will hypothetically call in my Celebrex. I have a few more of those.

This all took up a solid hour.

Like I said. It's a goddamn miracle when I have a day without this crap, let alone a week. And now I have a rheum. appointment for next week, a week that I'd tried to leave medical-crap-free.

So. It was a great massage.Hour and a half. I actually fell asleep, which I never do. But... then I had to deal with this crap,and stress is undoing all of my massage therapist's hard work.

EDIT: Yes, I'll bring the co-pay receipt from my April 3 visit next week. Good suggestion. Also, we will have nummy takeout tonight. *nod*
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