Magical Truthsaying Bastard Shadesong (shadesong) wrote,
Magical Truthsaying Bastard Shadesong
shadesong

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Our flight?

Cancelled.

They can't get us to Orlando or Daytona, like, at all.

Earliest they can get us to Florida - only place they can get us to in Florida - Tampa, tomorrow.

I'm beyond livid at this point. Adam called AirTran before we left the house; they said it was a delay, exhorted us to get there at the original departure time. We went. We spent over an hour on line. And... cancelled, and nothing they can do.

It's apparently AirTran's corporate policy to
a) lie
b) not put passengers from cancelled flights on other airlines
c) not even pretend they give a shit.

Actual exchange:
Me, to the supervisor refusing us assistance: "Is there anyone who does have the authority to help us?"
Him: "No... I'm the supervisor."
Me: "Just you."
Him: "Yep."
Me: "And you can't get us on another airline."
Him: "It's the weather. It's the holiday season."
Me: "...it does snow in December on a regular basis. You have no contingency plans for this?"
Him: "We can offer you a refund."
Me: "But you don't have the authority to get us on another airline. No one at AirTran does."
Him: [another long recitation of policy]
Me: "So... all you have the authority to do is repeat corporate policy soundbites at us until we go away."
Him, with a smirk and a nod: "Yes."

Oh, this went on for a while.

So. We're home. We're not going to get to see morenasangre and farren, and we're not going to get to do Downtown Disney. And we're out hundreds of dollars for the hotel, and about a hundred for cabfare back and forth.

Elayna cried. Not a lot. A few big quiet tears. She's all right, she says; she's just tired.

Sons of bitches made my daughter cry.

I will call AirTran after Adam finishes begging the hotel to not charge us. I will be calm. But I will demand compensation. And I'll follow it up with a letter. After dinner.

EDIT:
* The hotel's not charging us.
* AirTran's issuing a $50-per-passenger credit, which basically means a free flight for me. That I will not book in winter.
* Adam has pointed out that we should wait to write The Letter until our travel is concluded, just so we can document all the other ways they fuck up tomorrow. Good point.
* Me to Tampa resident haikujaguar: "Wanna do lunch?" Her: "!!Yes!"
* My spaghetti & meatballs is here. Nom nom nom.
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